Home furnishings company Four Hands experienced steady, consistent growth over the years. With over 10,000 active dealers and customers, plus complex development processes spread out over the US and offices in Asia, Four Hands needed a central process and storage place for all product data.
Priding themselves on customer service, Four Hands wanted to have the digital infrastructure to have that operational excellence to respond quickly to their customers. They also needed to streamline product development and efficiently communicate with all team members, including those overseas.
“We had multiple divisions with work in progress and no consistency in the process,” says Douglas Estremadoyro, VP of Business Innovation at Four Hands. “Communication with vendors and our team members in Asia was all via email. We had no central hub of collaboration and didn’t have visibility into the entire product development process.”
Today, all product information is now housed in one accessible place, product development visibility and efficiencies are significantly improved, data accuracy is up and work duplication is reduced—what Four Hands required to continue on their growth trajectory. How did they achieve this feat?
Founded in 1996 and headquartered in Austin, Texas, Four Hands has offices in China, Vietnam, India and Indonesia. They design and manufacture home furnishings for living room, bedroom, dining room, office and outdoor. They have enjoyed rapid growth, especially over the past few years with over 500 employees, 10,000+ active customers, 100+ active suppliers and 5,000+ active SKUs. Their furniture is sold through multiple channels, from major furnishings retailers to small boutiques and e-commerce.