LEGAL COUNSEL

Legal Counsel

Campbell,  CA

Centric Software is looking for a talented attorney.

Centric is growing at a rapid pace, winning new accounts, and expanding into new regions.  We provide enterprise software applications in the fast-moving consumer goods market to manage, optimize, and execute business processes.  Our solutions help customers take their products from concept to production, and in between managing their materials, sourcing, quality and pricing on their way to producing their final catalog.

Currently, this is a one-person legal department.  We are looking to make our next key legal hire.  So, you will work directly with the Associate General Counsel. You will help build, grow and drive Centric Software’s legal initiatives and compliance both in the US and abroad.

You already are…

• Intelligent, Good Communicator, Solution-Oriented, Educated and Qualified. You are down to earth, a person who rolls up your sleeves, works well with others, and gets things done. You have the ability to take complex situations, boil them down to their essence (both from a business and legal point of view), and figure out how to move the business forward (while still protecting the company).  You have a J.D. from a top tier law school and are a state bar member in good standing.
• Organized, Get Stuff Done, Work Hard, and Treat Everyone with Respect.

You are (or will quickly become)…

• Experienced.  Experience with a multinational company or law firm and have helped a company (from a legal point of view) through rapid domestic and international growth. Experience in both startups and bigger companies (public or private) is a plus.
• International Background. We have operations and customers around the globe – North and South America, Europe, Africa, Asia, and Australia. Experience in these regions or foreign language skills is a plus.
• Relevant Work Experience. We are all partners making this business succeed. It would be great if your previous work included companies in enterprise software, Product Lifecycle Management (PLM) software, Software-as-a Service, and knowledge of Agile methodology projects.
• A Seasoned Lawyer. Expertise in:
  • Open Source Software and product counsel guidance
  • Data Privacy/PII/GDPR
  • Intellectual Property (trademarks, copyrights, patents) protection and enforcement
  • Negotiating, structuring and drafting contracts, which both protect the company and get the deal done

Perks & Benefits:

• Robust medical, dental and vision insurance
• 401k
• Gym reimbursement
• Fully stocked kitchen with unlimited snacks!

SENIOR CORPORATE RECRUITER

SENIOR CORPORATE RECRUITER

Contract to Hire

Campbell,  CA

Centric Software is the innovative leader in delivering PLM solutions developed exclusively for retail, fashion, footwear, luxury and consumer goods.

Centric is focused exclusively on the product development requirements of retail, apparel, footwear, luxury goods and consumer goods companies.  What does that mean?  Intuitive, user friendly and completely web-based solutions.  An easy-to-use, “single version of the truth” approach to line planning, global sourcing, calendar management, materials management, quality management, collection management, technical design and continuous improvement of retail execution, Industry-first PLM mobile apps to keep your product team connected whenever and where ever product inspiration, development and execution occurs.

Centric Software is looking for a Senior Corporate Recruiter to help us in filling many available positions across the enterprise and across the globe.  If you feel you have he following attributes, we want to speak with you about this great opportunity.

Responsibilities

• You can fill any job with your creativity, persistence and — let’s face it, you’ve got some great phone skills
• You’re professional, likeable and you know how to identify a successful candidate and match that candidates with the right position
• Using postings, LinkedIn, networking, resume databases, and external sourcing, you can find and close that elusive perfect candidate
• You like to work with hiring managers and assist in the creation of Job descriptions, discuss candidate feedback and adjust the search accordingly
• You are someone who can manage vendor relationships and make decisions in conjunction with management about when you use them
• You are interested, and preferably have experience, in recruiting for EMEA
• You have a strong background in filling both Technical and Operational roles
• You have worked as a trusted partner to Human Resources and to Hiring Managers and you know when and what questions to ask and when to take the ball and run with it
• You don’t mind creating reports to let the Team know your progress and you have worked at companies that are growing at a rapid pace

To succeed in this role you must be:

• results driven
• high energy
• proactive
• creative
• passionate about recruiting
• organize
• a juggler
• an agile learner
• likeable and adept at building productive working relationships

Qualifications

• BA or BS Degree Preferred
• Minimum of 5 years of recruiting experience
• Minimum of 5 years of MS Office skills; specifically, Word and Excel
• Familiar with Applicant Tracking Tools, Recruiting Metrices
• Strong oral and written communication skills

We offer:

• friendly team environment
• generous benefit plan
• snacks galore
• onsite fitness room
• free parking
• close to downtown Campbell
• close to highway 17 and 85

SENIOR PRODUCT MANAGER – TECHNO – FUNCTIONAL

SENIOR PRODUCT MANAGER – TECHNO – FUNCTIONAL

Campbell,  CA

Centric Software is the innovative leader in delivering PLM solutions developed exclusively for retail, fashion, footwear, luxury and consumer goods.

Centric is focused exclusively on the product development requirements of retail, apparel, footwear, luxury goods and consumer goods companies.  What does that mean?  Intuitive, user friendly and completely web-based solutions.  An easy-to-use, “single version of the truth” approach to line planning, global sourcing, calendar management, materials management, quality management, collection management, technical design and continuous improvement of retail execution, Industry-first PLM mobile apps to keep your product team connected whenever and where ever product inspiration, development and execution occurs.

Job Description

We are looking for Product Managers to join our rapidly growing team! We’re looking for candidates with strong technical and product design skills, as well as business and strategic acumen. At Centric we put our customers first and want to continue building products that our users love.

As a Centric Product Manager, you will        

• Define and evolve the product vision and direction for our enterprise PLM Solution
• Work in a cross functional and collaborative role spanning several teams such as product, design, engineering, and marketing
• Collaborate with visual designers and engineers to reach the best possible version of a feature or product to bring to market
• Prioritize development activities with engineering teams, work closely with QA on acceptance testing and lead product launches
• Manage customer preview programs and engage in frequent conversations with customers both onsite and in customer office to understand their needs, gather feedback, and overall ensure that product direction is in tune with customer needs
• Work with and collaborate with a number of technology and business partner

As a Centric Product Manager, you should have:

• 5+ years of relevant experience-product management, product design, and/or project management
• The ability to understand the breadth of our offering and product line as well as the technical ability to drill into details on owned areas
• Excellent leadership, communication and presentation skills
• Ability to quickly understand, simplify, internalize and communicate complex or technical concepts
• Emphasis on user-driven product design and data driven product refinement
• Demonstrated ability to work cross functionally across the company
• Ability to thrive in the dynamic environment that comes with being part of an innovative startup from its early days.  That means flexibility as well as dealing with ambiguity
• An understanding of the Apparel and Footwear industry is a plus

APPLICATION SUPPORT SPECIALIST

APPLICATION SUPPORT SPECIALIST

Campbell,  CA

Centric Software is the innovative leader in delivering PLM solutions developed exclusively for retail, fashion, footwear, luxury and consumer goods.

Centric is focused exclusively on the product development requirements of retail, apparel, footwear, luxury goods and consumer goods companies.  What does that mean?  Intuitive, user friendly and completely web-based solutions.  An easy-to-use, “single version of the truth” approach to line planning, global sourcing, calendar management, materials management, quality management, collection management, technical design and continuous improvement of retail execution, Industry-first PLM mobile apps to keep your product team connected whenever and where ever product inspiration, development and execution occurs.

Job Description:

As a technical support specialist you are quick-thinking and a fast study.  In this role you are responsible for post-implementation front-line customer support for the Centric 8 PLM solution.  You will work directly with customers to quickly resolve questions and issues promptly and efficiently in a professional manner.

Responsibilities:

• Strong and confident Customer Facing / Support skills
• Experience in software installation, IT troubleshooting and optimization – Database (SQL Server, Oracle) Application Server (JBoss), experience with load balancing and clustering environments.  Skills in performance tuning and optimization and troubleshooting relative to the software stack web environment.
• Experience with Windows operating systems
• Experience deploying and configuring Web Applications
• MS Office tools including MS Project and Visio, and related scripting languages
• Highly developed problem analysis and solving skills
• Ability to adapt to a rapidly evolving technology and commercial environment
• Analyzing complex problems to evaluate alternatives and identify sound options
• Making an impact and establishing credibility with internal and external customers
• Establishing contacts in the organization and interacting effectively with them
• Communicating effectively to ensure others are fully briefed and listening to ensure a mutual understanding
• Resolving problems in order to clarify situations and create a way forward
• Customer Satisfaction Focus
• Availability for overnight travel
• Achieve proficiency with Centric 8 software installation and functionality
• Achieve proficiency with Centric 8 software installation and functionality
• Build and maintain solid customer relationships by providing superior customer support via email, telephone, WebEx, and other electronic medium
• Assist in the development and maintenance of online solutions
• Troubleshoot defects and log support cases
• Act as a customer advocate by creating enhancement requests
• Work collaboratively to build and maintain productive working relationships with customer support team members, engineering, quality assurance, sales, pre-sales and implementation teams

Education and/or Experience

• Bachelor’s Degree or equivalent in: Computers and/or Fashion Design
• 3 – 4+ years of Customer Service or related experience
• Excellent communication and interpersonal skills
• Excellent time management skills
• Detail oriented and ability to multi-task
• Excellent command of the English language

Skills

• Salesforce experience a plus
• WebEx experience a plus
• Web – and email – savvy
• Familiarity with PLM and PDM solutions a plus
• Understanding of PDM/PLM integration with enterprise solutions such as ERP a plus
• Italian, German, French, Spanish languages a plus

PERFORMANCE ENGINEER

PERFORMANCE ENGINEER

Campbell,  CA

Centric Software is the innovative leader in delivering PLM solutions developed exclusively for retail, fashion, footwear, luxury and consumer goods.

Centric Software provides enterprise software applications in the fast-moving consumer goods market to manage, optimize, and execute business processes. Our software solutions help our customers in taking their products from concept to production, and in between managing their materials, sourcing, quality, and pricing on their way to producing their final catalog.

We are constantly innovating, both in terms of the functionality that we offer our users and in the technology that we use for our applications.  We are adding a Sr. Performance Engineer to our team to provide product performance and reliability testing and solutions around our Enterprise and SaaS software offerings.

Job Duties

• Own the technical design of the automation technologies required for globally deploying and maintaining operating platform infrastructure
• Implementing solutions for collecting, processing aggregating and displaying real time quantitative service data
• Perform capacity planning and work with Technical Leadership to anticipate performance issues before they occur
• Monitor and trend production performance and help resolve production issues in real time

Responsibilities

• Validate the performance of multi-tier enterprise Java based applications
• Write monitoring and data extraction tools in Java, Python or Unix Shell
• Work Closely with the engineering and architecture teams to make informed collaborative technical decisions
• Work with container architecture and technologies like Docker and Kubernetes
• Collaborate with DevOps to develop full test automation and continuous integration and delivery

Required Qualifications

• 5+ years in Systems Engineering with strong performance focus
• A Bachelor’s degree in Computer Science or Information Technology or equivalent work experience
• Strong experience in Application Performance Engineering / Site Reliability engineering
• 5+ years of experience in performance engineering fundamentals like workload models, load generation, queueing models, scalability and TPS
• Experience writing monitoring and data extraction tools in Java, Python or Unix Shell
• Experience with performance monitoring of a microservices architecture and writing tracking tools like Zipkin or Splunk
• Experience with Globally distributed applications
• Experience in load testing backend applications such as Database, SOAP/REST or JMS/MQ using any load testing tools such as LoadRunner Jmeter or Neoload
• Experience with JBoss and Wildfly/Tomcat
• Strong background with databases such as Oracle, SQL and NoSQL
• AWS Ops experience desired but not required

Desired Attributes

• Results oriented and self-driven
• Excellent verbal and written communication skills
• Self-learner and passionate about technology

UX DESIGNER

UX DESIGNER

Campbell,  CA

Centric Software is the innovative leader in delivering PLM solutions developed exclusively for retail, fashion, footwear, luxury and consumer goods.

Centric Software provides enterprise software applications in the fast-moving consumer goods market to manage, optimize, and execute business processes. Our software solutions help our customers in taking their products from concept to production, and in between managing their materials, sourcing, quality, and pricing on their way to producing their final catalog.

We are constantly innovating, both in terms of the functionality that we offer our users and in the technology that we use for our applications.  We are adding a UX Designer to our team to provide international design expertise to our growing global community. 

Responsibilities

• Work through design problems from beginning to end, translating complex user stories and research insights into design flows and experiences that are incredibly simple and elegant
• Develop high level and/or detailed storyboards, mockups, and prototypes to effectively communicate interaction and design ideas
• Conduct user research to discover insights about user behaviors, hypothesize solutions, and validate designs with target users
• Evaluate the usability of new and existing products and making constructive suggestions for change
• Give and solicit feedback from other peers, including other designers and teammates to continually raise the bar for quality
• Partner closely with PMs, engineers, and other designers to oversee the user experience of a product from conception until launch
• Be an active participant in defining and championing a progressive culture of design in a growing tech organization

Minimum Qualifications

• Bachelor’s degree in Human-Computer Interaction, Design, Computer Science or a related field, or equivalent practical experience
• Communicate design strategy and concepts clearly and effectively across different audiences and varying levels of the organization
• Excellent communication and collaboration skills
• Clearly articulate design decisions
• 4 years of industry experience

SYSTEMS AND NETWORK SUPPORT ADMINISTRATOR

Systems and Network Support Administrator                                                                                                                                                                  Campbell,  CA

Centric Software is the innovative leader in delivering PLM solutions developed exclusively for retail, fashion, footwear, luxury and consumer goods.

Centric is focused exclusively on the product development requirements of retail, apparel, footwear, luxury goods and consumer goods companies.  What does that mean?  Intuitive, user friendly and completely web-based solutions.  An easy-to-use, “single version of the truth” approach to line planning, global sourcing, calendar management, materials management, quality management, collection management, technical design and continuous improvement of retail execution, Industry-first PLM mobile apps to keep your product team connected whenever and where ever product inspiration, development and execution occurs.

Job Description:                                                                         

This position must have a cheerful, outgoing demeanor and genuinely likes to help people solve their problems.  An attitude of “no job is too small and no job is too bid”.  Must be able to self-supervise longer term projects.  Likes to work alone and as part of teams as required.  Know when to reach out and ask for assistance as needed.   Excellent communication skills are important, this position entails working with different departments (Client Services, Customer Support, and Customers), as well as our global IT team.

Responsibilities included (but not limited to):        

• High degree of knowledge of networking, routing, firewalling, and VPNs, Especially Amazon AWS VPC, VPNs, and Security Groups
• Knowledge of creating IPSEC VPN vendors (Cisco, Checkpoint, you name it)
• Subnetting and CIDR calculations should be a subconscious skill
• Work with customers networking experts
• Ability to work with Amazon Cloudwatch to monitor and troubleshoot AWS services
• Able to create and configure Amazon EC2 and RDS instances as well as ELB
• Linux (various) Server Installation, Configuration and Maintenance
• Installation and configuration of Containers (DOCKER), Kubernetes, Etc
• Load-balancer Installation, Configuration and Maintenance
• Networking Switch Installation, Configuration and Maintenance
• Expert knowledge of VLANs, routing, basic network and OS troubleshooting vital
• VMWare ESXi 4 – 6.5 & vCenter Installation, Configuration and Maintenance
• Server Imaging Technology experience (Veeam)
• Storage Area Network Expertise (especially QNAP)
• Scripting Knowledge (Batch, vbscript, powershell, bash)

Other duties may include the following:

• Linus server deployment and management
• Windows Server 2008 R2 – 2016 Management
• Windows 7 & 10 installation, configuration and troubleshooting
• Mac OS X installation, configuration and troubleshooting
• DCHP Server Management
• DNS Configuration Management
• Able to assist users to troubleshoot Outlook, Word, Excel issues
• Browser support (IE, FireFox, Chrome)
• Client & Network Printer Support & Maintenance
• Daily Status Checks of backups
• Triage IT Support Ticket system
• Remote User support (Remote Desktop and VPN)
• Remote User support (PC/Mac troubleshooting and coordination of service calls)
• Create/Maintain/Delete user access to various IT systems (AD. WebEx, JIRA, etc,)
• Organize and Document IT assets, equipment and processes
• Continuously review our Nagios IT Infrastructure Monitoring System

Basic Requirements:

• BS in Information Technology or equivalent work experience.
• At least 5 years work experience.

Global HR Director – Campbell, CA

Global HR Director
Campbell, CA

Our company has expanded into the Global Marketplace and we now have offices in China, Europe, Japan and plans to expand into Canada. We need a very hands on Human Resources Director with experience setting up and working in an international HR environment. This includes recruitment, hiring, benefits, compensation, payroll, compliance, training and termination.

Duties include but are not limited to the following:

• Hiring
• Assist Managers with new hires and the onboarding process; new hire reporting, payroll, new hire orientation, background checks, and benefits.
• Payroll
• International payroll is processed monthly or bi-monthly. Process employee new hires, time off records, commissions and bonus, update payroll spreadsheet and distribute to payroll accountants to process for payment. Ensure that all European employees are being paid properly.
• Employee Communications
•  Develop Employee Handbooks by country, implement and distribute. Develop HR policies/managers handbooks for EMEA.
•  Establish a standard Employment Contract by country that can be turned quickly and efficiently to turn new hires contracts around in 24 hours but only with written approval from the President and CEO. Ensure that the contracts are designed to the company’s standards.
• Establish guidelines and Manage Leaves of Absence according to the regulations of each country.
• Employee Benefits
•  Establish Standard Benefit Offering by Country. Researches and analyzes benefits programs and trends and implements plans based on the employer’s needs and budget. Through effective communicate to the department managers to explain benefit programs so that the managers can explain benefit programs to candidates and employees.
• Ensure that the benefits are cost effective to the company. Implement needed changes for respective countries, which includes: Benefit plan contracts, establish process of administration, employee notifications and enrollment.

Compensation and Evaluations

• Assist with performance evaluation systems that enable managers and supervisors to successfully conduct reviews and give merit increases.
• Assist Managers and supervisors conduct performance appraisals on their employees to gauge whether they are performing according to company standards.
• Process raises, promotions only with written approval from the CEO.
• Training and Development
• Establishes New Hire and on-the-job and off-the-job training programs so employees obtain the knowledge they need to properly execute their duties.
• New Hire Training procedures and guidelines.
• Provide resources such as workshops and seminars and leadership training to improve manager and employee relations to foster employee development.

Qualifications:

8+ years in Human Resources with at least 5 in a management capacity
5+ years working in international or global HR initiatives.

Revenue Accountant

Revenue Accountant

Campbell,  CA 

Centric Software is seeking an experienced Revenue Accountant who will be responsible for ensuring our revenue is accurate as well as under the US GAAP rules. This team member will play an integral role on the Accounting Team by helping to review customer agreements and internal documents. This team member will also help in documenting the proper accounting treatments for complex and non-standard contract terms.  If you enjoy working on new challenges, making processes more efficient, and like wielding your revenue accounting wisdom to solve problems and provide meaningful financial insights and reports, then you may be a great fit for our fun and action oriented Accounting Team.

Responsibilities include but not limited to:

• Analyze software and SaaS sales (order forms, master agreements, partner agreements, etc.) to ensure recognition is in accordance with US GAAP.
• Improve and implements controls and evaluates actions required for compliance with the company’s revenue recognition accounting process, including the bookings and billings process.
• Proactively reach out to various business units within the Company to ensure proper understanding of Centric Software’s deliverables and obligations to properly account for contract terms.
• Assist the Company with the adoption and implementation of the new revenue recognition standard (ASC 606)
• Work actively with our internal customers (Sales, IT, License, Operations, Legal, Product Development, Execs and others) to ensure that all revenue-impacting activities of the company are identified, assessed for revenue recognition conclusions and handled appropriately by as efficient of processes as possible.
• Analyze subcontractor payments and verifies compliance with contractual terms, fee schedules, or other formal agreements.
• Participates in routine accounting close activities, preparation of journal entries, reconciliations and related fluctuation analysis of the company’s balance sheet and income statement that provides basis for external financial reporting.
• Process revenue transactions including order entry, invoicing and collection.
• Prepare year end audit schedules, interact and provide details for sample testing to external auditors.
• Lead and mentor team member

Experience

• Technical revenue recognition experience preferred: Software (ASC 985-605), Multiple Element/SaaS (ASC 605-25) and/or ASC
• Bachelor’s Degree required in Finance or Accounting with 5 years of experience, preferably in the software industry.
• Two plus years experience applying technical accounting guidance in reviewing customer contracts.
• Ability and desire to learn new skills with an enthusiasm for acquiring systems knowledge.
• Energy and desire to thrive in a fast-paced high growth global organization.
• Ability to identify areas for improvement in existing processes is a strong plus.
• Excellent written and interpersonal communication skills and ability to communicate assertively.
• Demonstrated ability to take ownership for projects and drive to completion.
• Comfortable working in a fast changing, fast-paced environment.
• Excellent teamwork, including the ability to interact with all organizational groups and levels.

Sr. UI Engineer

UI Engineer/Developer

Campbell,  CA 

Centric Software provides enterprise software applications in the fast moving consumer goods market to manage, optimize, and execute business processes. Our software solutions help our customers in taking their products from concept to production, and in between managing their materials, sourcing, quality, and pricing on their way to producing their final catalog.

Our customers love us because of our best-in-class, attractive, easy-to-use, configurable and powerful UI. But we know that is all relative in the world of enterprise applications, and that we can make it even better. We’re looking to refresh our UI with a new look, new widgets, and a better layout to make our customer’s job even easier. It won’t be easy though – the application needs to handle ever-increasing amounts of data, views, and users slicing and dicing data in unimaginable ways. It will be your job to make it fast, easy, and reliable.

We’re looking for UI Engineers who are passionate about the products they create, and always looking for ways to improve the user experience and design. You should have deep understanding of front-end engineering principles, experience with modern front-end frameworks (i.e. Angular, Bootstrap, Dojo, React) and single page applications, and building cross-browser reactive UIs (HTML5, CSS3). The web landscape is continually changing, and we need you to help us stay ahead of the curve.

So if the idea of working on a product used by iconic brands around the world sounds attractive to you, then we’d love to meet you!  You will work with an amazing technical and innovative team, have awesome career advancement and a great work-life balance in the heart of Silicon Valley.

Duties and Responsibilities:

• Take ownership of a significant part of our UI
• Develop and deliver new feature enhancements to our customers
• Create frequent iterations for prototyping and delivery of new features
• Proactively move the technology base forward, leaving the codebase better factored and better tested than when you found it
• Unit tests work and adheres to agreed-upon production requirements
• Support, improve and maintain existing releases
• Be part of an agile development team, working in two-week iterations and attending daily standups

Requirements and Qualifications:

• Bachelor’s degree or higher in Computer Science, Computer Engineering,  or related field
• Passion for building fast, intuitive, reactive, and reliable UIs
• Strong programming skills and understanding of object oriented programming
• Proven experience with Java, JavaScript, HTML, and CSS
• Proven experience with at least one modern client-side framework
• Prior experience building large-scale enterprise applications is a plus
• Prior experience consuming REST APIs is a plus
• Experience/Education in design and usability is a plus
• Applicants must be authorized to work in the U.S

Business Consultant / Implementation Engineer – USA

Business Consultant / Implementation Engineer

UNITED STATES

Deliver Centric 8 Agile deployment projects on-time, per schedule per responsible technical and business goals of company (e.g. out-of-the-box – OOTB configurations, customer business process mapping, and best practice advocacy).

Key Responsibilities: Provide technical leadership and support to pre-sales and implementation teams in designing and delivering Centric 8 Solutions focused on the Retail. Apparel & Footwear Industry and fast moving consumer goods (FMCG) and High-Fashion market.

Manage deployment projects per Centric’s Agile deployment methodology, delivering customer solution model per out-of-the-box Centric 8 (PLM) use cases and configuration points and Centric’s Agile processes.  Conduct customer business process analysis, information modeling, mapping to Centric 8 configurations and interface control definitions with related systems to be integrated,  data and process conversion from legacy PDM systems, provide customer guidance on process-system alignment practices, desk top procedures, process-system validation and training and on-going customer care.

Specialist skills in system integration, IT tuning and optimization and installation in enterprise environments.

Acquire and disseminate FMCG domain and system integration best practices and provide customer scenario details to guide product development, QA, Customer Support groups as needed.

KEY ACTIVITES:

• Coordinate and collaborate with customer implementation team and Centric teams to ensure a successful and referenceable delivery.
• Analyze customer business process requirements as a basis to propose Centric 8 (OOTB) Solutions.
• Consult, deploy, tune, configure, optimize and install Centric software stack within customer’s IT environment, with a focus on enterprise high availability and system integration dimensions.
• Produce written specifications (i.e. UML models, Centric 8 configurations) to capture business process requirements for proposed solutions and configuration activities.
• Analyze requirements and design solutions to address customer business scenarios within the product scope.
• Ensure clear understanding of customer’s technology requirements; provide support for Proposal and Project teams, provide technical leadership and vision to win and deliver large-scale, complex solutions.
• Develop and document Data/Object Model to meet customers’ requirements.
• Identify, delegate and execute project tasks including installing and configuring software, deployment training, data migration and deployment support.
• Mentor other consultants during the delivery of Centric Software based solutions.
• Provide input into future solution functionality, implementation methodology and configuration standards.
• Ensure that quality software engineering processes and Agile practices are followed.

POSITION MINIMUM REQUIREMENTS

• Bachelors or Masters Degree, preferably in Computer Science, MIS, Engineering, or similar.
• Minimum of 2 years experience with involvement in real-world PLM and enterprise system integration deployments in domain
• Experience with FMCG, Apparel and Luxury markets and industry best practices and change management considerations
• Proven project management experience as evidenced by successful project delivery
• strong and confident Customer Facing / consulting skills.
• Experience in software installation, IT troubleshooting and optimization – Database (SQL Server, Oracle), Application Server (JBoss), experience with load balancing and clustering environments.  Skills in performance tuning and optimization and trouble shooting relative to the software stack web environment.
• Availability for overnight travel.

TECHNICAL COMPETENCIES 

• Experience with modeling methods and techniques (e.g. UML) and enterprise process and information modeling and modeling in general
• Experience with Windows operating systems
• Experience deploying and configuring Web Applications
• Experience with web standards and  XML,CSS, HTML and JavaScript
• Experience with SQL, relational database systems (Oracle and MSSQL)
• Experience in enterprise scale usability, performance and enterprise delivery system considerations (J2EE), and enterprise system integration (with ERP).
• Experience deploying, tuning and optimizing enterprise scale applications for High Availability performance – e.g.  Application Server (JBoss) and Database (SQL Server, Oracle) experience with load balancing and clustering environments
• MS Office tools including MS Project and Visio, and related scripting languages
• Expertise in core technologies  including: document management, PLM, system integration, data and process migration and conversion, security and access control, enterprise scalability and performance management, general project management, change management, and customer/ supplier collaboration processes.
• Expertise and domain knowledge of the Apparel industry and or Global Product Sourcing and FMCG processes and industry best practices; familiar with authoring tools and practices in domain (e.g. Adobe Creative Suite, OptiTex, etc.).
• Experience in process-system re-design and adoption methods as evidenced by deployments in the industry

DEPLOYMENT SKILLS AND EXPERIENCE

• Expertise in the areas of solution development and project management.
• Highly developed problem analysis and solving skills.
• Ability to develop multi-level relationships of confidence and trust with customers and cross-functional colleagues.
• Exhibit collaborative working style.
• Ability to adapt to a rapidly evolving technology and commercial environment.
• Technology enthusiast with mature technical leadership skills.
• Confident and multi-level communication skills (oral and written).
• Business and commercial awareness.

Inside Sales – PLM Solutions

INSIDE SALES – PLM SOLUTIONS

UNITED STATES

PURPOSE:

Develop qualified sales opportunities from target leads that are found and provided by the marketing organization presenting Product Intelligence PLM Solutions focused on the Apparel Industry and/or Global Product Sourcing for the fast moving consumer goods (FMCG) market.

MAJOR RESPONSIBILITIES:

• Identify and prioritize target accounts.
• Create account level research and work with sales team to create specific account action plans.
• Seek and form relationships within target accounts via phone, email and marketing events.
• Facilitate executive level (CxO, EVP, VP) conversations specific to a company’s business challenges, industry and competitive pressures, and engage with the executive with respect to how Centric’s solution could solve business problems.
• Develop and maintain a high level of knowledge of all Centric products & solutions and how they accommodate business needs in the target markets.
• With the sales executives, produce written proposals & quotations.
• Develop and maintain a complete understanding of software licensing, service contracting and pricing structures.
• Develop a high level of knowledge of Centric’s customers, prospects, competitors and industry partners…maintain a basic understanding of business operations within the target market segments.
• Work with the sales team to prepare business response documentation for RFI/RFP/RFQ requests.
• Develop new and creative ways to interact with prospective customers and work closely with marketing to execute on new campaigns.
• Maintain a constant and open channel of communication with all sales teams to ensure that the target account strategies are adjusted as needed.
• Track and maintain callings, emailing and all interaction notes in corporate CRM system.
• Meet and exceed assigned lead qualification goals and revenue goals.
• Participate in regional & national trade shows, exhibits and conferences.

SKILLS AND EXPERIENCE:

• 1-5 years of proven success in lead generation, inside sales, field sales or roles that required the achievement of a performance quota related to sales, marketing or consulting.
• Basic understanding of enterprise applications (ERP, PLM, SCM) and general business practices.
• Strong verbal and written communications skills – ability to make cold calls is required.
• Ability to effectively gain attention of a prospect with an “elevator pitch” and engage in meaningful discussion.
• Understanding of business operations with the ability to read and understand business challenges behind a company’s financial reports, press release, shareholder reports, etc.
• Proven track record of consistently meeting and exceeded annual quotas.
• Excellent presentation skills at executive level with small or large audiences.
• Proven new account development skills and experience.
• Confident and multi-level communication skills (oral and written).
• Expertise or domain knowledge of the Apparel industry and/or Global Product Sourcing for (FMCG) market.
• Experience preparing presentation materials and RFI/RFP responses.
• Ability to develop multi-level relationships of confidence and trust with customers and cross-functional colleagues.
• Ability to adapt to a rapidly evolving technology and commercial environment.
• Proven experience selling software solutions that result in contracts in excess of $200,000.
• Experience with value based selling or solution selling
• Experience selling MRP, ERP, CRM, SCM or similar is a plus

POSITION REQUIREMENTS

• Bachelors Degree, preferably in business, or similar experience.
• Experience with web based CRM systems (SalesForce.com experience a plus) and emailing software (Outlook experience a plus).
• Availability for limited over night travel.

BEHAVIORAL CRITERIA/COMPETENCIES:

• Managing change – Adapting effort to facilitate change in dynamic environments.
• Team building – Actively working to build a strong team spirit and a sense of commitment.
• Ensuring results – Taking action to ensure that work is delivered to a high standard.
• Communication – Communicating effectively to ensure others are fully briefed and listening to ensure a mutual understanding.
• Managing Information – Using management information to take appropriate business decisions and initiatives.
• Internal Networking – Establishing contacts in the organization and interacting effectively with them.
• Credibility – Making an impact and establishing credibility with internal and external customers.
• Ensuring Results – Taking action to ensure work is delivered to a high standard.
• Problem Solving – Resolving problems in order to clarify situations and create a way forward.
• Calculated Risk Taking – Making sound business decisions which balance risk with reward.
• Market Orientation -Having a business perspective on developments in the external market place.
• Customer Focus – Ensuring that both the current and anticipated needs of customers are met.
• Creativity – Coming up with new ideas and original proposals.
• Relationship Management – Able to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust and assistance provided to others.

Sales Executive- USA – East Coast and West Coast

SALES EXECUTIVE 

UNITED STATES

In your capacity of Sales Executive, you will have to generate and increase revenues in your targeted geographic territory, as well as named vertical accounts, through direct sales activities presenting Product Intelligence PLM Solutions focused on the Apparel Industry and/or Global Product Sourcing for the fast moving consumer goods (FMCG) market. You shall have the following duties, among others:

• Be responsible for the ownership of revenue generation within assigned territory, as well as the quality & strength of the executive relationships within the territory;
• Be responsible for in-depth, broad-based sales presentations of the entire Centric PLM Solution suite;
• Drive complex solution sales cycles to deal closure;
• Prospect with qualified leads to identify business opportunities in which the Centric PLM Solution suite can provide business solutions;
• Analyze customer business requirements as a basis to develop a sales strategy and propose Product Intelligence Solutions;
• Produce written proposals & quotations;
• Prepare business response documentation for RFI/RFP/RFQ requests;
• Analyze requirements and design solutions to complex customer business requirements;
• Work with a technical team and ensure clear understanding of customer’s technology requirements;
• Provide sales leadership for proposal and project teams and vision to win and deliver large-scale, complex solutions;
• Meet and exceed assigned revenue goals;
• Develop and manage business plan for assigned territory;
• Participate in regional & national trade shows, exhibits and conferences

In addition, you shall perform any other assignments with which the Company or the Group may entrust you, within the scope of these duties, without it being considered as a substantial modification of your Agreement. In addition you will be required to carry out such alternative or additional duties as the Company may from time to time reasonably require which do not materially diminish your status.

Customer Support Specialist

Customer Support Specialist
Direct Hire – EMEA
Telecommute – Must reside in EMEA

Job Description

As a technical support specialist you are quick-thinking and a fast study. In this role you are responsible for post-implementation front-line customer support for the Centric 8 PLM solution. You will work directly with customers to quickly resolve questions and issues promptly and efficiently in a professional manner.

Requirements

• Strong and confident Customer Facing / Support skills
• Experience in software installation, IT troubleshooting and optimization – Database (SQL Server, Oracle), Application Server (JBoss), experience with load balancing and clustering environments. Skills in performance tuning and optimization and troubleshooting relative to the software stack web environment.
• Experience with Windows operating systems
• Experience deploying and configuring Web Applications
• MS Office tools including MS Project and Visio, and related scripting languages
• Highly developed problem analysis and solving skills.
• Ability to adapt to a rapidly evolving technology and commercial environment.
• Analyzing complex problems to evaluate alternatives and identify sound options.
• Making an impact and establishing credibility with internal and external customers.
• Establishing contacts in the organization and interacting effectively with them.
• Communicating effectively to ensure others are fully briefed and listening to ensure a mutual understanding.
• Resolving problems in order to clarify situations and create a way forward.
• Customer Satisfaction Focus
• Availability for overnight travel.
• Achieve proficiency with Centric 8 software installation and functionality
• Build and maintain solid customer relationships by providing superior customer support via email, telephone, WebEx, and other electronic medium
• Assist in the development and maintenance of online solutions
• Troubleshoot defects and log support cases
• Act as a customer advocate by creating enhancement requests
• Work collaboratively to build and maintain productive working relationships with customer support team members, engineering, quality assurance, sales, pre-sales and implementation teams.

Education and/or Experience
• Bachelor’s Degree or equivalent in ; Computers and/or Fashion Design
• 3-4+ years of Customer Service or related experience
• Excellent communication and interpersonal skills
• Excellent time management skills
• Detail oriented and ability to multi-task
• Excellent command of the English language
Skills
• Salesforce experience a plus
• WebEx experience a plus
• Web – and email-savvy
• Familiarity with PLM or PDM solutions a plus
• Understanding of PDM/PLM integration with enterprise solutions such as ERP a plus
• Italian, German, French, Spanish languages a plus

Post Sales Consultant – Scandinavia/Nordic

Post Sales Consultant

Scandinavia/Nordic

Deliver Centric 8 Agile deployment projects on-time, per schedule per responsible technical and business goals of company (e.g. out-of-the-box – OOTB configurations, customer business process mapping, and best practice advocacy).

Key Responsibilities: Provide technical leadership and support to pre-sales and implementation teams in designing and delivering Centric 8 Solutions focused on the Retail. Apparel & Footwear Industry and fast moving consumer goods (FMCG) and High-Fashion market.

Manage deployment projects per Centric’s Agile deployment methodology, delivering customer solution model per out-of-the-box Centric 8 (PLM) use cases and configuration points and Centric’s Agile processes.  Conduct customer business process analysis, information modeling, mapping to Centric 8 configurations and interface control definitions with related systems to be integrated,  data and process conversion from legacy PDM systems, provide customer guidance on process-system alignment practices, desk top procedures, process-system validation and training and on-going customer care.

Specialist skills in system integration, IT tuning and optimization and installation in enterprise environments.

Acquire and disseminate FMCG domain and system integration best practices and provide customer scenario details to guide product development, QA, Customer Support groups as needed.

Key Activities:

• Coordinate and collaborate with customer implementation team and Centric teams to ensure a successful and referenceable delivery.
• Analyze customer business process requirements as a basis to propose Centric 8 (OOTB) Solutions.
• Consult, deploy, tune, configure, optimize and install Centric software stack within customer’s IT environment, with a focus on enterprise high availability and system integration dimensions.
• Produce written specifications (i.e. UML models, Centric 8 configurations) to capture business process requirements for proposed solutions and configuration activities.
• Analyze requirements and design solutions to address customer business scenarios within the product scope.
• Ensure clear understanding of customer’s technology requirements; provide support for Proposal and Project teams, provide technical leadership and vision to win and deliver large-scale, complex solutions.
• Develop and document Data/Object Model to meet customers’ requirements.
• Identify, delegate and execute project tasks including installing and configuring software, deployment training, data migration and deployment support.
• Mentor other consultants during the delivery of Centric Software based solutions.
• Provide input into future solution functionality, implementation methodology and configuration standards.
• Ensure that quality software engineering processes and Agile practices are followed.

POSITION MINIMUM REQUIREMENTS

• Bachelors or Masters Degree, preferably in Computer Science, MIS, Engineering, or similar.
• Minimum of 2 years experience with involvement in real-world PLM and enterprise system integration deployments in domain
• Experience with FMCG, Apparel and Luxury markets and industry best practices and change management considerations
• Proven project management experience as evidenced by successful project delivery
• strong and confident Customer Facing / consulting skills.
• Experience in software installation, IT troubleshooting and optimization – Database (SQL Server, Oracle), Application Server (JBoss), experience with load balancing and clustering environments.  Skills in performance tuning and optimization and trouble shooting relative to the software stack web environment.
• Availability for overnight travel.

TECHNICAL COMPETENCIES 

• Experience with modeling methods and techniques (e.g. UML) and enterprise process and information modeling and modeling in general
• Experience with Windows operating systems
• Experience deploying and configuring Web Applications
• Experience with web standards and  XML,CSS, HTML and JavaScript
• Experience with SQL, relational database systems (Oracle and MSSQL)
• Experience in enterprise scale usability, performance and enterprise delivery system considerations (J2EE), and enterprise system integration (with ERP).
• Experience deploying, tuning and optimizing enterprise scale applications for High Availability performance – e.g.  Application Server (JBoss) and Database (SQL Server, Oracle) experience with load balancing and clustering environments
• MS Office tools including MS Project and Visio, and related scripting languages
• Expertise in core technologies  including: document management, PLM, system integration, data and process migration and conversion, security and access control, enterprise scalability and performance management, general project management, change management, and customer/ supplier collaboration processes.
• Expertise and domain knowledge of the Apparel industry and or Global Product Sourcing and FMCG processes and industry best practices; familiar with authoring tools and practices in domain (e.g. Adobe Creative Suite, OptiTex, etc.).

Post Sales Consultant – Italy

Post Sales Consultant

Milano, Italy

Deliver Centric 8 Agile deployment projects on-time, per schedule per responsible technical and business goals of company (e.g. out-of-the-box – OOTB configurations, customer business process mapping, and best practice advocacy).

Key Responsibilities: Provide technical leadership and support to pre-sales and implementation teams in designing and delivering Centric 8 Solutions focused on the Retail. Apparel & Footwear Industry and fast moving consumer goods (FMCG) and High-Fashion market.

Manage deployment projects per Centric’s Agile deployment methodology, delivering customer solution model per out-of-the-box Centric 8 (PLM) use cases and configuration points and Centric’s Agile processes.  Conduct customer business process analysis, information modeling, mapping to Centric 8 configurations and interface control definitions with related systems to be integrated,  data and process conversion from legacy PDM systems, provide customer guidance on process-system alignment practices, desk top procedures, process-system validation and training and on-going customer care.

Specialist skills in system integration, IT tuning and optimization and installation in enterprise environments.

Acquire and disseminate FMCG domain and system integration best practices and provide customer scenario details to guide product development, QA, Customer Support groups as needed.

Key Activities:

• Coordinate and collaborate with customer implementation team and Centric teams to ensure a successful and referenceable delivery.
• Analyze customer business process requirements as a basis to propose Centric 8 (OOTB) Solutions.
• Consult, deploy, tune, configure, optimize and install Centric software stack within customer’s IT environment, with a focus on enterprise high availability and system integration dimensions.
• Produce written specifications (i.e. UML models, Centric 8 configurations) to capture business process requirements for proposed solutions and configuration activities.
• Analyze requirements and design solutions to address customer business scenarios within the product scope.
• Ensure clear understanding of customer’s technology requirements; provide support for Proposal and Project teams, provide technical leadership and vision to win and deliver large-scale, complex solutions.
• Develop and document Data/Object Model to meet customers’ requirements.
• Identify, delegate and execute project tasks including installing and configuring software, deployment training, data migration and deployment support.
• Mentor other consultants during the delivery of Centric Software based solutions.
• Provide input into future solution functionality, implementation methodology and configuration standards.
• Ensure that quality software engineering processes and Agile practices are followed.

POSITION MINIMUM REQUIREMENTS

• Bachelors or Masters Degree, preferably in Computer Science, MIS, Engineering, or similar.
• Minimum of 2 years experience with involvement in real-world PLM and enterprise system integration deployments in domain
• Experience with FMCG, Apparel and Luxury markets and industry best practices and change management considerations
• Proven project management experience as evidenced by successful project delivery
• strong and confident Customer Facing / consulting skills.
• Experience in software installation, IT troubleshooting and optimization – Database (SQL Server, Oracle), Application Server (JBoss), experience with load balancing and clustering environments.  Skills in performance tuning and optimization and trouble shooting relative to the software stack web environment.
• Availability for overnight travel.
• Fluent or Native Italian language skills

TECHNICAL COMPETENCIES 

• Experience with modeling methods and techniques (e.g. UML) and enterprise process and information modeling and modeling in general
• Experience with Windows operating systems
• Experience deploying and configuring Web Applications
• Experience with web standards and  XML,CSS, HTML and JavaScript
• Experience with SQL, relational database systems (Oracle and MSSQL)
• Experience in enterprise scale usability, performance and enterprise delivery system considerations (J2EE), and enterprise system integration (with ERP).
• Experience deploying, tuning and optimizing enterprise scale applications for High Availability performance – e.g.  Application Server (JBoss) and Database (SQL Server, Oracle) experience with load balancing and clustering environments
• MS Office tools including MS Project and Visio, and related scripting languages
• Expertise in core technologies  including: document management, PLM, system integration, data and process migration and conversion, security and access control, enterprise scalability and performance management, general project management, change management, and customer/ supplier collaboration processes.
• Expertise and domain knowledge of the Apparel industry and or Global Product Sourcing and FMCG processes and industry best practices; familiar with authoring tools and practices in domain (e.g. Adobe Creative Suite, OptiTex, etc.).

Post Sales Consultant – Germany

Post Sales Consultant

Germany/Remote

Deliver Centric 8 Agile deployment projects on-time, per schedule per responsible technical and business goals of company (e.g. out-of-the-box – OOTB configurations, customer business process mapping, and best practice advocacy).

Key Responsibilities:

• Provide technical leadership and support to pre-sales and implementation teams in designing and delivering Centric 8 Solutions focused on the Retail.
• Apparel & Footwear Industry and fast moving consumer goods (FMCG) and High-Fashion market.
• Manage deployment projects per Centric’s Agile deployment methodology, delivering customer solution model per out-of-the-box Centric 8 (PLM) use cases and configuration points and Centric’s Agile processes.
• Conduct customer business process analysis, information modeling, mapping to Centric 8 configurations and interface control definitions with related systems to be integrated,  data and process conversion from legacy PDM systems, provide customer guidance on process-system alignment practices, desk top procedures, process-system validation and training and on-going customer care.

Specialist skills in system integration, IT tuning and optimization and installation in enterprise environments.

Acquire and disseminate FMCG domain and system integration best practices and provide customer scenario details to guide product development, QA, Customer Support groups as needed.

Key Activities:

• Coordinate and collaborate with customer implementation team and Centric teams to ensure a successful and referenceable delivery.
• Analyze customer business process requirements as a basis to propose Centric 8 (OOTB) Solutions.
• Consult, deploy, tune, configure, optimize and install Centric software stack within customer’s IT environment, with a focus on enterprise high availability and system integration dimensions.
• Produce written specifications (i.e. UML models, Centric 8 configurations) to capture business process requirements for proposed solutions and configuration activities.
• Analyze requirements and design solutions to address customer business scenarios within the product scope.
• Ensure clear understanding of customer’s technology requirements; provide support for Proposal and Project teams, provide technical leadership and vision to win and deliver large-scale, complex solutions.
• Develop and document Data/Object Model to meet customers’ requirements.
• Identify, delegate and execute project tasks including installing and configuring software, deployment training, data migration and deployment support.
• Mentor other consultants during the delivery of Centric Software based solutions.
• Provide input into future solution functionality, implementation methodology and configuration standards.
• Ensure that quality software engineering processes and Agile practices are followed.

POSITION MINIMUM REQUIREMENTS

• Bachelors or Masters Degree, preferably in Computer Science, MIS, Engineering, or similar.
• Minimum of 2 years experience with involvement in real-world PLM and enterprise system integration deployments in domain
• Experience with FMCG, Apparel and Luxury markets and industry best practices and change management considerations
• Proven project management experience as evidenced by successful project delivery
• strong and confident Customer Facing / consulting skills.
• Experience in software installation, IT troubleshooting and optimization – Database (SQL Server, Oracle), Application Server (JBoss), experience with load balancing and clustering environments.  Skills in performance tuning and optimization and trouble shooting relative to the software stack web environment.
• Availability for overnight travel.
• Fluent or Native German language skills and good English language skills

TECHNICAL COMPETENCIES 

• Experience with modeling methods and techniques (e.g. UML) and enterprise process and information modeling and modeling in general
• Experience with Windows operating systems
• Experience deploying and configuring Web Applications
• Experience with web standards and  XML,CSS, HTML and JavaScript
• Experience with SQL, relational database systems (Oracle and MSSQL)
• Experience in enterprise scale usability, performance and enterprise delivery system considerations (J2EE), and enterprise system integration (with ERP).
• Experience deploying, tuning and optimizing enterprise scale applications for High Availability performance – e.g.  Application Server (JBoss) and Database (SQL Server, Oracle) experience with load balancing and clustering environments
• MS Office tools including MS Project and Visio, and related scripting languages
• Expertise in core technologies  including: document management, PLM, system integration, data and process migration and conversion, security and access control, enterprise scalability and performance management, general project management, change management, and customer/ supplier collaboration processes.
• Expertise and domain knowledge of the Apparel industry and or Global Product Sourcing and FMCG processes and industry best practices; familiar with authoring tools and practices in domain (e.g. Adobe Creative Suite, OptiTex, etc.).

Post Sales – Business Consultant/Implementation Engineer – France

Business Consultant/ Implementation Engineer

 France

Deliver Centric 8 Agile deployment projects on-time, per schedule per responsible technical and business goals of company (e.g. out-of-the-box – OOTB configurations, customer business process mapping, and best practice advocacy).

Key Responsibilities: Provide technical leadership and support to pre-sales and implementation teams in designing and delivering Centric 8 Solutions focused on the Retail. Apparel & Footwear Industry and fast moving consumer goods (FMCG) and High-Fashion market.

Manage deployment projects per Centric’s Agile deployment methodology, delivering customer solution model per out-of-the-box Centric 8 (PLM) use cases and configuration points and Centric’s Agile processes.  Conduct customer business process analysis, information modeling, mapping to Centric 8 configurations and interface control definitions with related systems to be integrated,  data and process conversion from legacy PDM systems, provide customer guidance on process-system alignment practices, desk top procedures, process-system validation and training and on-going customer care.

Specialist skills in system integration, IT tuning and optimization and installation in enterprise environments.

Acquire and disseminate FMCG domain and system integration best practices and provide customer scenario details to guide product development, QA, Customer Support groups as needed.

Key Activities:

• Coordinate and collaborate with customer implementation team and Centric teams to ensure a successful and referenceable delivery.
• Analyze customer business process requirements as a basis to propose Centric 8 (OOTB) Solutions.
• Consult, deploy, tune, configure, optimize and install Centric software stack within customer’s IT environment, with a focus on enterprise high availability and system integration dimensions.
• Produce written specifications (i.e. UML models, Centric 8 configurations) to capture business process requirements for proposed solutions and configuration activities.
• Analyze requirements and design solutions to address customer business scenarios within the product scope.
• Ensure clear understanding of customer’s technology requirements; provide support for Proposal and Project teams, provide technical leadership and vision to win and deliver large-scale, complex solutions.
• Develop and document Data/Object Model to meet customers’ requirements.
• Identify, delegate and execute project tasks including installing and configuring software, deployment training, data migration and deployment support.
• Mentor other consultants during the delivery of Centric Software based solutions.
• Provide input into future solution functionality, implementation methodology and configuration standards.
• Ensure that quality software engineering processes and Agile practices are followed.

POSITION MINIMUM REQUIREMENTS

• Bachelors or Masters Degree, preferably in Computer Science, MIS, Engineering, or similar.
• Minimum of 2 years experience with involvement in real-world PLM and enterprise system integration deployments in domain
• Experience with FMCG, Apparel and Luxury markets and industry best practices and change management considerations
• Proven project management experience as evidenced by successful project delivery
• strong and confident Customer Facing / consulting skills.
• Experience in software installation, IT troubleshooting and optimization – Database (SQL Server, Oracle), Application Server (JBoss), experience with load balancing and clustering environments.  Skills in performance tuning and optimization and trouble shooting relative to the software stack web environment.
• Availability for overnight travel.

TECHNICAL COMPETENCIES 

• Experience with modeling methods and techniques (e.g. UML) and enterprise process and information modeling and modeling in general
• Experience with Windows operating systems
• Experience deploying and configuring Web Applications
• Experience with web standards and  XML,CSS, HTML and JavaScript
• Experience with SQL, relational database systems (Oracle and MSSQL)
• Experience in enterprise scale usability, performance and enterprise delivery system considerations (J2EE), and enterprise system integration (with ERP).
• Experience deploying, tuning and optimizing enterprise scale applications for High Availability performance – e.g.  Application Server (JBoss) and Database (SQL Server, Oracle) experience with load balancing and clustering environments
• MS Office tools including MS Project and Visio, and related scripting languages
• Expertise in core technologies  including: document management, PLM, system integration, data and process migration and conversion, security and access control, enterprise scalability and performance management, general project management, change management, and customer/ supplier collaboration processes.
• Expertise and domain knowledge of the Apparel industry and or Global Product Sourcing and FMCG processes and industry best practices; familiar with authoring tools and practices in domain (e.g. Adobe Creative Suite, OptiTex, etc.).
• Experience in process-system re-design and adoption methods as evidenced by deployments in the industry

DEPLOYMENT SKILLS AND EXPERIENCE

• Expertise in the areas of solution development and project management.
• Highly developed problem analysis and solving skills.
• Ability to develop multi-level relationships of confidence and trust with customers and cross-functional colleagues.
• Exhibit collaborative working style.
• Ability to adapt to a rapidly evolving technology and commercial environment.
• Technology enthusiast with mature technical leadership skills.
• Confident and multi-level communication skills (oral and written).
• Business and commercial awareness.

Sales Executive – Director – Scandinavia

SALES EXECUTIVE – DIRECTOR

SCANDINAVIA 

PURPOSE:

Generate and increase revenues in targeted geographic territory as well as named vertical accounts through direct sales activities presenting Product Intelligence PLM Solutions focused on the Apparel Industry and/or Global Product Sourcing for the fast moving consumer goods (FMCG) market.

MAJOR RESPONSIBILITIES:

• Ownership of revenue generation within assigned territory, as well as the quality & strength of the executive relationships within the territory.
• Responsible for in-depth, broad-based sales presentations of the entire Centric PLM Solution suite.
• Drive complex solution sales cycles to deal closure.
• Prospect with qualified leads to identify business opportunities in which the Centric PLM Solution suite can provide business solutions.
• Analyze customer business requirements as a basis to develop a sales strategy and propose Product Intelligence Solutions.
• Produce written proposals & quotations.
• Prepare business response documentation for RFI/RFP/RFQ requests.
• Analyze requirements and design solutions to complex customer business requirements.
• Working with a technical team, ensure clear understanding of customer’s technology requirements; provide sales leadership for Proposal and Project teams and vision to win and deliver large-scale, complex solutions.
• Meet and exceed assigned revenue goals.
• Develop and manage business plan for assigned territory
• Participate in regional & national trade shows, exhibits and conferences.

SKILLS AND EXPERIENCE:

• 5+ years of proven success selling PLM and/or related Enterprise Application software.
• Proven track record of consistently meeting and exceeded annual quotas.
• Excellent presentation skills at executive level with small or large audiences.
• Proven new account development skills and experience.
• Confident and multi-level communication skills (oral and written)
• Expertise or domain knowledge of the Apparel industry and/or Global Product Sourcing for (FMCG) market.
• Experience preparing presentation materials and RFI/RFP responses.
• Ability to develop multi-level relationships of confidence and trust with customers and cross-functional colleagues.
• Ability to adapt to a rapidly evolving technology and commercial environment.
• Proven experience selling software solutions that result in contracts in excess of $200,000.
• Experience with value based selling or solution selling
• Experience selling MRP, ERP, CRM, SCM or similar is a plus

Sales Executive – Director – United Kingdom

SALES EXECUTIVE – DIRECTOR

UNITED KINGDOM 

PURPOSE:

Generate and increase revenues in targeted geographic territory as well as named vertical accounts through direct sales activities presenting Product Intelligence PLM Solutions focused on the Apparel Industry and/or Global Product Sourcing for the fast moving consumer goods (FMCG) market.

MAJOR RESPONSIBILITIES:

• Ownership of revenue generation within assigned territory, as well as the quality & strength of the executive relationships within the territory.
• Responsible for in-depth, broad-based sales presentations of the entire Centric PLM Solution suite.
• Drive complex solution sales cycles to deal closure.
• Prospect with qualified leads to identify business opportunities in which the Centric PLM Solution suite can provide business solutions.
• Analyze customer business requirements as a basis to develop a sales strategy and propose Product Intelligence Solutions.
• Produce written proposals & quotations.
• Prepare business response documentation for RFI/RFP/RFQ requests.
• Analyze requirements and design solutions to complex customer business requirements.
• Working with a technical team, ensure clear understanding of customer’s technology requirements; provide sales leadership for Proposal and Project teams and vision to win and deliver large-scale, complex solutions.
• Meet and exceed assigned revenue goals.
• Develop and manage business plan for assigned territory
• Participate in regional & national trade shows, exhibits and conferences.

SKILLS AND EXPERIENCE:

• 5+ years of proven success selling PLM and/or related Enterprise Application software.
• Proven track record of consistently meeting and exceeded annual quotas.
• Excellent presentation skills at executive level with small or large audiences.
• Proven new account development skills and experience.
• Confident and multi-level communication skills (oral and written)
• Expertise or domain knowledge of the Apparel industry and/or Global Product Sourcing for (FMCG) market.
• Experience preparing presentation materials and RFI/RFP responses.
• Ability to develop multi-level relationships of confidence and trust with customers and cross-functional colleagues.
• Ability to adapt to a rapidly evolving technology and commercial environment.
• Proven experience selling software solutions that result in contracts in excess of $200,000.
• Experience with value based selling or solution selling
• Experience selling MRP, ERP, CRM, SCM or similar is a plus

Sale Executive – Director – Germany and Eastern Europe

SALES EXECUTIVE – DIRECTOR

GERMANY AND EASTERN EUROPE 

PURPOSE:

Generate and increase revenues in targeted geographic territory as well as named vertical accounts through direct sales activities presenting Product Intelligence PLM Solutions focused on the Apparel Industry and/or Global Product Sourcing for the fast moving consumer goods (FMCG) market.

MAJOR RESPONSIBILITIES:

• Ownership of revenue generation within assigned territory, as well as the quality & strength of the executive relationships within the territory.
• Responsible for in-depth, broad-based sales presentations of the entire Centric PLM Solution suite.
• Drive complex solution sales cycles to deal closure.
• Prospect with qualified leads to identify business opportunities in which the Centric PLM Solution suite can provide business solutions.
• Analyze customer business requirements as a basis to develop a sales strategy and propose Product Intelligence Solutions.
• Produce written proposals & quotations.
• Prepare business response documentation for RFI/RFP/RFQ requests.
• Analyze requirements and design solutions to complex customer business requirements.
• Working with a technical team, ensure clear understanding of customer’s technology requirements; provide sales leadership for Proposal and Project teams and vision to win and deliver large-scale, complex solutions.
• Meet and exceed assigned revenue goals.
• Develop and manage business plan for assigned territory
• Participate in regional & national trade shows, exhibits and conferences.

SKILLS AND EXPERIENCE:

• 5+ years of proven success selling PLM and/or related Enterprise Application software.
• Proven track record of consistently meeting and exceeded annual quotas.
• Excellent presentation skills at executive level with small or large audiences.
• Proven new account development skills and experience.
• Confident and multi-level communication skills (oral and written)
• Expertise or domain knowledge of the Apparel industry and/or Global Product Sourcing for (FMCG) market.
• Experience preparing presentation materials and RFI/RFP responses.
• Ability to develop multi-level relationships of confidence and trust with customers and cross-functional colleagues.
• Ability to adapt to a rapidly evolving technology and commercial environment.
• Proven experience selling software solutions that result in contracts in excess of $200,000.
• Experience with value based selling or solution selling
• Experience selling MRP, ERP, CRM, SCM or similar is a plus

Presales Expert – Turkey

PRESALES EXPERT

TURKEY

PURPOSE: 

Provide product sales support to sales teams delivering Product Intelligence PLM Solutions to complex customer product introduction and specification requirements focused on the Apparel Industry and/or Global Product Sourcing for the fast moving consumer goods (FMCG) market.

MAJOR RESPONSIBILITIES:

• Responsible for in-depth, broad-based pre-sales presentations of the entire Centric PLM Solution suite.
• Analyze customer business requirements as a basis to propose Product Intelligence Solutions.
• Configure Centric Software solutions to will fit these needs through product presentations and supporting materials.
• Produce written specifications (i.e. Solution Scope Documents and Use Case Documents) to capture business process requirements for proposed solutions.
• Prepare response documentation for RFI/RFP requests.
• Analyze requirements and design solutions to complex customer requirements.
• Ensure clear understanding of customer’s technology requirements; provide support for Proposal and Project teams, provide technical leadership and vision to win and deliver large-scale, complex solutions.
• Provide input into future solution functionality, implementation methodology and customization standards.

SKILLS AND EXPERIENCE:

• Excellent presentation, and application demonstration skills with small or large audiences
• Confident and multi-level communication skills (oral and written).
• Expertise or domain knowledge of the Apparel industry and or Global Product Sourcing.
• Experience preparing presentation materials and RFI/RFP responses.
• Expertise in the area of product development and project management.
• Expertise in core principles including: document management, security and access control, multi-site concurrency management, general project management, change management, and consultant and supplier management.
• Ability to develop multi-level relationships of confidence and trust with customers and cross-functional colleagues.
• Ability to adapt to a rapidly evolving technology and commercial environment.
• Technology enthusiast with mature technical leadership skills.

TECHNICAL COMPETENCIES

• Experience with Windows operating systems
• Experience with Web Applications
• Experience with UML
• Experience with XML,CSS, HTML and JavaScript
• MS Office tools including MS Project and Visio
• Experience with relational database systems (Oracle and MSSQL)

POSITION REQUIREMENTS

• Bachelors or Masters Degree, preferably in Computer Science, MIS, Engineering, or similar.
• Availability for 50% over night travel, depending on home location and territory.

BEHAVIORAL CRITERIA/COMPETENCIES:

• Managing change – Adapting effort to facilitate change in dynamic environments.
• Team building – Actively working to build a strong team spirit and a sense of commitment.
• Ensuring results – Taking action to ensure that work is delivered to a high standard.
• Communication – Communicating effectively to ensure others are fully briefed and listening to ensure a mutual understanding.
• Managing Information – Using management information to take appropriate business decisions and initiatives.
• Internal Networking – Establishing contacts in the organization and interacting effectively with them.
• Credibility – Making an impact and establishing credibility with internal and external customers.
• Ensuring Results – Taking action to ensure work is delivered to a high standard.
• Problem Analysis – Analyzing complex problems to evaluate alternatives and identify sound options.
• Problem Solving – Resolving problems in order to clarify situations and create a way forward.
• Calculated Risk Taking – Making sound business decisions which balance risk with reward.
• Market Orientation -Having a business perspective on developments in the external market place.
• Customer Focus – Ensuring that both the current and anticipated needs of customers

Pre Sales Expert – Germany and Eastern Europe

PRESALES EXPERT

GERMANY AND EASTERN EUROPE

PURPOSE:

Provide product sales support to sales teams delivering Product Intelligence PLM Solutions to complex customer product introduction and specification requirements focused on the Apparel Industry and/or Global Product Sourcing for the fast moving consumer goods (FMCG) market.

MAJOR RESPONSIBILITIES:

• Responsible for in-depth, broad-based pre-sales presentations of the entire Centric PLM Solution suite.
• Analyze customer business requirements as a basis to propose Product Intelligence Solutions.
• Configure Centric Software solutions to will fit these needs through product presentations and supporting materials.
• Produce written specifications (i.e. Solution Scope Documents and Use Case Documents) to capture business process requirements for proposed solutions.
• Prepare response documentation for RFI/RFP requests.
• Analyze requirements and design solutions to complex customer requirements.
• Ensure clear understanding of customer’s technology requirements; provide support for Proposal and Project teams, provide technical leadership and vision to win and deliver large-scale, complex solutions.
• Provide input into future solution functionality, implementation methodology and customization standards.

SKILLS AND EXPERIENCE:

• Excellent presentation, and application demonstration skills with small or large audiences
• Confident and multi-level communication skills (oral and written).
• Expertise or domain knowledge of the Apparel industry and or Global Product Sourcing.
• Experience preparing presentation materials and RFI/RFP responses.
• Expertise in the area of product development and project management.
• Expertise in core principles including: document management, security and access control, multi-site concurrency management, general project management, change management, and consultant and supplier management.
• Ability to develop multi-level relationships of confidence and trust with customers and cross-functional colleagues.
• Ability to adapt to a rapidly evolving technology and commercial environment.
• Technology enthusiast with mature technical leadership skills.

TECHNICAL COMPETENCIES

• Experience with Windows operating systems
  • Experience with Web Applications
  • • Experience with UML
    • Experience with XML,CSS, HTML and JavaScript
    • MS Office tools including MS Project and Visio
• Experience with relational database systems (Oracle and MSSQL)

POSITION REQUIREMENTS

• Bachelors or Masters Degree, preferably in Computer Science, MIS, Engineering, or similar.
• Availability for 50% over night travel, depending on home location and territory.

BEHAVIORAL CRITERIA/COMPETENCIES:

• Managing change – Adapting effort to facilitate change in dynamic environments.
• Team building – Actively working to build a strong team spirit and a sense of commitment.
• Ensuring results – Taking action to ensure that work is delivered to a high standard.
• Communication – Communicating effectively to ensure others are fully briefed and listening to ensure a mutual understanding.
• Managing Information – Using management information to take appropriate business decisions and initiatives.
• Internal Networking – Establishing contacts in the organization and interacting effectively with them.
• Credibility – Making an impact and establishing credibility with internal and external customers.
• Ensuring Results – Taking action to ensure work is delivered to a high standard.
• Problem Analysis – Analyzing complex problems to evaluate alternatives and identify sound options.
• Problem Solving – Resolving problems in order to clarify situations and create a way forward.
• Calculated Risk Taking – Making sound business decisions which balance risk with reward.
• Market Orientation -Having a business perspective on developments in the external market place.
• Customer Focus – Ensuring that both the current and anticipated needs of customers are met.
• Creativity – Coming up with new ideas and original proposals.

Post Sales – Business Consultant/Implementation Engineer – Japan

Business Consultant/ Implementation Engineer

Japan

Deliver Centric 8 Agile deployment projects on-time, per schedule per responsible technical and business goals of company (e.g. out-of-the-box – OOTB configurations, customer business process mapping, and best practice advocacy).

Key Responsibilities: Provide technical leadership and support to pre-sales and implementation teams in designing and delivering Centric 8 Solutions focused on the Retail. Apparel & Footwear Industry and fast moving consumer goods (FMCG) and High-Fashion market.

Manage deployment projects per Centric’s Agile deployment methodology, delivering customer solution model per out-of-the-box Centric 8 (PLM) use cases and configuration points and Centric’s Agile processes.  Conduct customer business process analysis, information modeling, mapping to Centric 8 configurations and interface control definitions with related systems to be integrated,  data and process conversion from legacy PDM systems, provide customer guidance on process-system alignment practices, desk top procedures, process-system validation and training and on-going customer care.

Specialist skills in system integration, IT tuning and optimization and installation in enterprise environments.

Acquire and disseminate FMCG domain and system integration best practices and provide customer scenario details to guide product development, QA, Customer Support groups as needed.

Key Activities:

• Coordinate and collaborate with customer implementation team and Centric teams to ensure a successful and referenceable delivery.
• Analyze customer business process requirements as a basis to propose Centric 8 (OOTB) Solutions.
• Consult, deploy, tune, configure, optimize and install Centric software stack within customer’s IT environment, with a focus on enterprise high availability and system integration dimensions.
• Produce written specifications (i.e. UML models, Centric 8 configurations) to capture business process requirements for proposed solutions and configuration activities.
• Analyze requirements and design solutions to address customer business scenarios within the product scope.
• Ensure clear understanding of customer’s technology requirements; provide support for Proposal and Project teams, provide technical leadership and vision to win and deliver large-scale, complex solutions.
• Develop and document Data/Object Model to meet customers’ requirements.
• Identify, delegate and execute project tasks including installing and configuring software, deployment training, data migration and deployment support.
• Mentor other consultants during the delivery of Centric Software based solutions.
• Provide input into future solution functionality, implementation methodology and configuration standards.
• Ensure that quality software engineering processes and Agile practices are followed.

POSITION MINIMUM REQUIREMENTS

• Bachelors or Masters Degree, preferably in Computer Science, MIS, Engineering, or similar.
• Minimum of 2 years experience with involvement in real-world PLM and enterprise system integration deployments in domain
• Experience with FMCG, Apparel and Luxury markets and industry best practices and change management considerations
• Proven project management experience as evidenced by successful project delivery
• strong and confident Customer Facing / consulting skills.
• Experience in software installation, IT troubleshooting and optimization – Database (SQL Server, Oracle), Application Server (JBoss), experience with load balancing and clustering environments.  Skills in performance tuning and optimization and trouble shooting relative to the software stack web environment.
• Availability for overnight travel.

TECHNICAL COMPETENCIES 

• Experience with modeling methods and techniques (e.g. UML) and enterprise process and information modeling and modeling in general
• Experience with Windows operating systems
• Experience deploying and configuring Web Applications
• Experience with web standards and  XML,CSS, HTML and JavaScript
• Experience with SQL, relational database systems (Oracle and MSSQL)
• Experience in enterprise scale usability, performance and enterprise delivery system considerations (J2EE), and enterprise system integration (with ERP).
• Experience deploying, tuning and optimizing enterprise scale applications for High Availability performance – e.g.  Application Server (JBoss) and Database (SQL Server, Oracle) experience with load balancing and clustering environments
• MS Office tools including MS Project and Visio, and related scripting languages
• Expertise in core technologies  including: document management, PLM, system integration, data and process migration and conversion, security and access control, enterprise scalability and performance management, general project management, change management, and customer/ supplier collaboration processes.
• Expertise and domain knowledge of the Apparel industry and or Global Product Sourcing and FMCG processes and industry best practices; familiar with authoring tools and practices in domain (e.g. Adobe Creative Suite, OptiTex, etc.).
• Experience in process-system re-design and adoption methods as evidenced by deployments in the industry

DEPLOYMENT SKILLS AND EXPERIENCE

• Expertise in the areas of solution development and project management.
• Highly developed problem analysis and solving skills.
• Ability to develop multi-level relationships of confidence and trust with customers and cross-functional colleagues.
• Exhibit collaborative working style.
• Ability to adapt to a rapidly evolving technology and commercial environment.
• Technology enthusiast with mature technical leadership skills.
• Confident and multi-level communication skills (oral and written).
• Business and commercial awareness.