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Last Updated: December 6, 2017

Centric Software Privacy Policy

Centric Software, Inc., a California corporation (“Company”, “we,” or “us”) respects the privacy of individuals who visit the Company’s web sites, our customers, and individuals who register to attend the Company’s corporate events or access certain restricted content on our Website. By using our www.CentricSoftware.com website, and any other webpages which we operate, or where we post a direct link to this privacy policy (“Policy”), you consent to the collection, use, and disclosure of personal information in accordance with this Policy. This Policy describes our use and disclosure of the personal information we collect. If you do not agree with the terms set out herein, please do not use this website.

1. Personal Information

“Personal Information,” as used in this Policy, means any information relating to an identified or identifiable person. An identifiable person is a person who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to the person.

By way of example, and not intended to be an exhaustive list, we may collect the following Personal Information:

  • First and last name;
  • Title;
  • Email address;
  • Postal address;
  • Telephone number;
  • Employer information; and
  • Any other Personal Information as may be relevant for the uses identified in Section 3 below.

Personal Information does not include “aggregate” or other non-personally identifiable information. Aggregate information is information that we collect about a group or category of products, services, or users that is not personally identifiable or from which individual identities are removed. We may use and disclose aggregate information, and other non-personally identifiable information, for various purposes.

2. Collection of Information

Collection of Voluntarily-Provided Information
We collect Personal Information that our users provide to us in a variety of ways. These include the following:

  • Subscribing to Email Newsletters.
  • Registering for events (including, without limitation, seminars, webinars).
  • Requesting information about our products.
  • Correspondence. If you contact us by e-mail, using a contact form on the Website, or by mail, fax, or other means, we collect the Personal Information contained within, and associated with, your correspondence.
  • Applying for a job.
  • Personal information collected online may be supplemented with information you provide to Centric Software through other Centric Software services, as well as other sources such as trade shows or seminars, and other data appending methods such as spot tags, tracking and cookies as referenced below.

Passive Information Collection
When you visit our Website, some information is collected automatically. For example, we automatically collect your browser’s Internet Protocol (IP) address, your browser type, the nature of the device from which you are visiting the Website (e.g., a personal computer or a mobile device), the identifier for any handheld or mobile device that you may be using, the actions you take on our Website. We also may collect information regarding your interaction with e-mail messages, such as whether you opened, clicked on, or forwarded a message.

We may collect this information passively using technologies such as standard server logs, cookies, and clear GIFs (also known as “Web beacons”). You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our Website. We use passively-collected information to administer, operate, and improve the Website, to improve the effectiveness of advertising, and to provide advertisements and other content that is tailored to you. If we link or associate any information gathered through passive means with Personal Information, or if applicable laws require us to treat any information gathered through passive means as Personal Information, we treat the combined information as Personal Information under this Policy. Otherwise, we use and disclose information collected by passive means in aggregate form or otherwise in a non-personally identifiable form.

Do not Track
Cookies are identifiers that can be sent from a site via your browser to be placed on your computer’s hard drive. Thereafter when you visit a site, a message is sent back to the web server by the browser accessing the site. Your browser may allow you to set a “Do not track” preference. Our website does not honor “Do not track” requests, but you may elect to not accept cookies by changing the designated settings on your web browser. However, not utilizing cookies may prevent you from using certain functions and features of our site.

Information from Other Sources
We may receive information about you, including Personal Information, from third parties, and may combine this information with other Personal Information we maintain about you. If we do so, this Policy governs any combined information that we maintain in personally identifiable format.

3. Use of Personal Information

We use Personal Information to provide the materials that you request; manage our events; enhance, improve, operate, and maintain our Websites, products and services, and other systems; prevent fraudulent use of our Websites, products and services, and other systems; prevent or take action against activities that are, or may be, in violation of our Website Terms of Use, customer agreements, or applicable law; tailor advertisements, content, and other aspects of your experience on and in connection with the products and services we offer; maintain a record of our dealings with you; for other administrative purposes; for processing employment applications; and for any other purposes that we may disclose to you at the point at which we request your Personal Information, and pursuant to your consent. Occasionally we may use your information to contact you to complete surveys that we use for marketing and quality assurance purposes.

We may also use Personal Information you provide to contact you regarding products, services, and offers, both from ourselves and from third parties, that we believe you may find of interest. We allow you to opt-out from receiving marketing communications from us as described in the “Choice” section below.

4. Disclosure of Personal Information

Except as described in this Policy, we will not disclose your Personal Information that we collect to third parties without your consent. We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances:

Service Providers
We may disclose Personal Information to third-party service providers (e.g., payment processing, data storage and processing facilities, event venues, marketing companies etc) that assist us in our work. We limit the Personal Information provided to these service providers to that which is reasonably necessary for them to perform their functions, and we require them to agree to maintain the confidentiality of such Personal Information.

Centric Software Affiliates
Centric Software may share Personal Information with other companies in order to work with them, including affiliates of the Centric Software corporate group. For example, Centric Software may need to share Personal Information with other companies within the Centric Software corporate family for customer support, marketing, technical operations and account management purposes.

Business Transfers
Information about our users, including Personal Information, may be disclosed and otherwise transferred to an acquirer, or successor or assignee as part of any merger, acquisition, debt financing, sale of company assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which Personal Information is transferred to one or more third parties as one of our business assets.

For Legal Reasons
We also disclose Personal Information if we believe that doing so is legally required, or is in our interest to protect our property or other legal rights (including, but not limited to, enforcement of our agreements), or the rights or property of others, or otherwise to help protect the safety or security of our Website and other users of the Website.

We reserve the right to fully use and disclose any information that is not in personally identifiable form.

5. Choice

If you receive commercial e-mail from us, you may unsubscribe at any time by following the instructions contained within the e-mail. You may also opt-out from receiving commercial e-mail from us, and any other promotional communications that we may send to you from time to time (e.g., by postal mail) by sending your request to us by e-mail at policies@centricsoftware.com or by writing to us at the address given at the end of this policy.

Please be aware that if you opt-out of receiving commercial e-mail from us, it may take up to ten business days for us to process your opt-out request, and you may receive commercial e-mail from us during that period.

6. Access

If we offer the ability to create user accounts or profiles on our Website, you may have the ability to access and update many categories of personal information that you provide to us by logging in to your account and accessing your account settings. If you wish to access or amend any other personal information we hold about you, you may contact us at policies@centricsoftware.com.

If you request that we delete your account (via a user settings page, by e-mail, or otherwise), we will do so within a reasonable period of time, but we may need to retain some of your Personal Information in order to satisfy our legal obligations, or where we reasonably believe that we have a legitimate reason to do so. If you are an employee of a Centric Software customer, you may also wish to contact your company’s system administrator for assistance in correcting or updating your information.

7. Customer Data

Centric Software customers may electronically submit data or information into the Centric Software application (“Customer Data”). Centric Software will only have access to such Customer Data in the event the Customer also has engaged Centric Software to provide related services, which may include, but not be limited to, hosting, maintenance and support, managed services (“Services”). Where Centric Software has such access, it will not review, share, distribute, or reference any such Customer Data except as provided in the applicable Master License Agreement or Services Agreement (the “Agreement”), or as may be required by law. In accordance with the Agreement, Centric Software may access Customer Data only for the purpose of providing the Services or preventing or addressing service or technical problems or as may be required by law.

Centric Software acknowledges that you have the right to access your personal information. If personal information pertaining to you as an individual has been submitted to us by a Centric Software customer and you wish to exercise any rights you may have to access, correct, amend, or delete such data, please inquire with our customer directly. Because Centric Software personnel have limited ability to access data our customers submit to our Services, if you wish to make your request directly to Centric Software, please provide the name of the Centric Software customer who submitted your data to our Services. We will refer your request to that customer, and will support them as needed in responding to your request within a reasonable timeframe.

8. Links

The Website may contain links to other web sites, products, or services that we do not own or operate. If you choose to visit or use any Third-Party Sites or products or services available on or through such Third-Party Sites, please be aware that this Policy will not apply to your activities or any information you disclose while using those Third-Party Sites or any products or services available on or through such Third-Party Sites. We are not responsible for the privacy practices of these Third-Party Sites or any products or services on or through them.

9. Children

Children’s safety is important to us, and we encourage parents and guardians to take an active interest in the online activities of their children. Our Website, products, and services are not directed to, or intended to be used by, children under the age of 13, and we do not knowingly collect Personal Information from children under the age of 13 without obtaining parental consent. If we learn that we have collected personal information from a child under the age of 13 on our Website, we will delete that information as quickly as possible. If you believe that we may have collected any such personal information, please notify us at policies@centricsoftware.com.

10. International Visitors

If you choose to use the Website from outside the U.S., then you should know that you are transferring your Personal Information outside of your region and into the U.S. for storage and processing. By providing your Personal Information to us through your use of the Website, you agree to that transfer, storage, and processing in the U.S. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Website. However, we will take steps to ensure that all information collected through our website and applications is treated securely and in accordance with this Privacy Policy.

11. Security

We use reasonable security measures that are designed to protect personal information from accidental loss, disclosure, misuse, and destruction. Please be aware, however, that no data security measures can be guaranteed to be completely effective. Consequently, we cannot ensure or warrant the security of any information that you provide to us. You transmit information to us at your own risk.

12. Updates to this Policy

We may occasionally update this Policy. When we do, we will also revise the “last updated” date at the beginning of the Policy. Your continued use of our Website after such changes will be subject to the then-current policy. As may be required by applicable law, if we change this Policy in a manner that is materially less restrictive of our use or disclosure of your Personal Information, we will use reasonable efforts to notify you of the change and to obtain your consent prior to applying the change to any Personal Information that we collected from you prior to the date the change becomes effective. We encourage you to periodically review this Policy to stay informed about how we collect, use, and disclose personal information.

13. Contacting Us

If you have any questions or comments about this Policy, please contact us using the following contact information:

Centric Software, Inc.
Attn: Privacy
655 Campbell Technology Pkwy, Ste 200
Campbell CA 95008 USA
policies@centricsoftware.com