How Collection Management in PLM Impresses Customers and Boosts Sales
Convenient Catalog Viewing
Customers don’t have to wait for your sales team to arrange an appointment: they can browse customised digital catalogues whenever they have a spare moment. Create custom private portals that customers can log into using any browser, so they can view collection catalogues tailored to their exact requirements by sales or merchandising.
Digital catalogues give you total control. Tailor catalogues to show only the items you want customers to see or include additional products to demonstrate concepts and capabilities.
And there’s another, even more, interactive option. When calling on customers and prospects, sales staff can present collections and take orders using Centric’s attractive and easy-to-use Collection Book app on a tablet – whether online or not.
Improve Customer Experience
There’s no need to leave the customer with a paper order form that will get shoved in a drawer and forgotten about.
The Collection Book mobile app supports online sales order creation where ever your sales team works. By only showing products that are actually available and ordering directly in the app, you’ll increase customer satisfaction and streamline the ordering process.
The mobile app integrates directly with Centric PLM putting all the sales order information together in one centralised location to provide excellent visibility within PLM to the actual sales results. The sales information from Centric PLM can be integrated with your organisation’s sales order or ERP system so that you can improve customer experience by avoiding inaccuracies in the order-taking process.
Boost Sales and Efficiency
The excitement of viewing new, beautiful products in the latest catalogue can fade when customers get around to the more tedious business of ordering. Entering orders directly in Collection Book eliminates that time delay, boosting on-the-spot sales.
Putting the right catalogue for the right market in front of the customer drives sales team revenue and productivity. With Collection Management, you can increase the efficiency of marketing, merchandising and sales teams by providing an easy-to-use and flexible tool that leverages the ‘single version of the truth’ about each product contained in Centric PLM.
