Subprocessors
DATA PRIVACY AND SECURITY • Last updated August 2026
Centric Software Sub-Processor List
Name | Location | Nature and Type of Services | Centric Software Products |
Amazon Web Services, Inc. | USA | Cloud hosting services and infrastructure AI model inference via AWS Bedrock (including Anthropic foundation models), used to process user queries in support of AI-powered features. | All product lines Pricing |
Amazon Web Services EMEA SARL | Luxembourg | Hosting Services | PXM (Contentserv), ShoppingFeed, ShoppingFlux |
Atlassian, Inc. | USA | Collaboration and development tools (Jira, Confluence) used by Centric Software technical support & Consulting Services notably for project tracking and customer support ticketing | All product lines |
Atlassian Pty Ltd. | Australia | Collaboration and development tools (Jira, Confluence) used by Centric Software technical support & Consulting Services notably for project tracking and customer support ticketing | PLM, CMI |
CloudFlare Germany GmbH | Germany | CDN, performance optimization, and security services used to protect and accelerate web applications, including DDoS mitigation, secure content delivery, and web traffic monitoring | PXM (Contentserv) |
Confluent, Inc. | USA | Hosting Services | Pricing |
Crowdstrike, Inc. | USA | Endpoint Detection and Prevention for Centric infrastructure | All product lines |
Databricks Inc. | USA | To support data analytics, reporting | Pricing |
Datadog, Inc. | USA | Cloud-based monitoring and analytics platform (infrastructure and application performance monitoring, log management, alerting, dashboards) | PLM, Pricing |
Digital BH 800, LLC (Digital Realty) | USA (with global data center facilities) | Hosting Services | PLM |
ElasticSearch B.V. | The Netherlands | Search and analytics engine used for indexing, search, and log analytics | PLM, VIP, Personalization |
Encora, Inc. | USA | IT and Consulting Services | PLM, VIP, Personalization |
Equinix, Inc. | USA | Infrastructure automation and secrets management tools used for Centric Software’s infrastructure | Pricing, VIP, Personalization |
Features & Labels, Inc. (fal.ai) | USA | Generative AI model hosting, inference and compute services used to process prompts and uploaded images/assets and generate image or video outputs | PLM, Centric AI Studio |
Fit Retail GmbH | Germany | IT and Consulting Services | PLM |
Fit Retail SAS | France | IT and Consulting Services | PLM |
FoodChain ID, Inc. | United States (with affiliates in EU and UK) | Compliance and certification services for food safety, sustainability, ESG, and supply chain management | PLM |
Functional Software, Inc. d/b/a Sentry | USA | Application monitoring and error tracking platform (captures application logs, error events, and performance data) | VIP, Personalization |
Gemini | USA | Cloud-based AI and machine-learning platform providing data processing, model training, and generative AI capabilities | CMI |
GoCardless SAS | France | Payment processing services used to collect and manage recurring payments and direct debits from customers, providing a secure and automated solution for subscription and billing operations | ShoppingFeed, ShoppingFlux |
Google Asia Pacific Pte. Ltd. | Singapore | Hosting Services | PLM, VIP, Personalization |
Google Ireland Ltd. | Ireland | Hosting Services | PLM, VIP, Personalization |
Google LLC | USA | Hosting Services | PLM, VIP, Personalization |
Hashicorp, Inc. | USA | Infrastructure automation and secrets management tools used for Centric Software’s infrastructure | Pricing, VIP, Personalization |
HubSpot, Inc. | USA | Cloud-based customer relationship management (CRM) platform | ShoppingFeed, ShoppingFlux |
Intercom, Inc. | USA | Cloud-based customer communication, support, and engagement platform | CMI |
Kripya Engineering Private Ltd. | India | Off-shore Centric Software Technical Support | PLM |
Liveblocks Inc. | USA | Real-time collaboration infrastructure | VIP, Personalization |
Microsoft Corporation | USA | Productivity services (Office 365 for collaboration, Exchange/Outlook, Teams) Hosting Services | All products PLM, Planning, VIP, Personalization |
Mixpanel, Inc. | USA | Product analytics platform providing user behavior tracking, event analysis, and insights to support data-driven decision-making | CMI |
MongoDB, Inc. | Ireland | Database Hosting and Management | Pricing |
OpenAI, L.L.C. | USA | Provision of large language model embedding services, used to process user queries and retrieve contextually relevant information in support of AI-powered explainability features. | Pricing |
Product Experience Solutions GmbH | Germany | Development of software products and consulting services within the product experience domain, particularly in integration with PIM/DAM systems | PXM (Contentserv) |
POPmarket Inc. | USA | Digital asset management and marketplace services (storage, distribution, licensing of creative/brand assets) | VIP, Personalization |
Pulumi Corporation | USA | Infrastructure as Code platform (IaC) for cloud resource provisioning and automation | VIP, Personalization |
Rackspace US, Inc. | USA | Hosting Services | PLM |
SaSG GmbH & Co.KG | Germany | Hosting Services | PXM (Contentserv) |
Stripe, Inc. | Ireland | Payment processing services used to collect and manage recurring payments and direct debits from customers, providing a secure and automated solution for subscription and billing operations | ShoppingFeed, ShoppingFlux |
Ziflow Ltd. | USA | Online proofing and creative collaboration platform (content review, commenting, approvals) | PLM |
In addition, the following Centric Software Affiliates may serve as Sub-processors for the purpose of delivering the Software and Services, but only to the extent that their duly authorized employees require access to Customer Personal Data in the course of such provision.
Centric Software Subsidiary List
Sub-processor | Location | Services |
Centric Software, Inc. | 910 E. Hamilton Avenue, Suite 200, | Research & Development (R&D) for product design and improvement; Technical Support and customer success services; Marketing activities; provision of Email and collaboration services for customer communications; plus development, configuration, hosting, implementation, and maintenance of Centric Software solutions |
Centric Software SAS | 27 avenue de l’Opéra 75001 Paris, France | |
Centric Software GmbH | Westendstraße 28, 60325 Frankfurt am Main, Germany | |
Centric Software Italia S.R.L. | Via Giuseppe Compagnoni n. 13 | |
Centric Software Spain S.L | López de Hoyos 42. Madrid 28006, Spain | |
Centric Software Limited | Suite 4, 7th Floor | |
Centric Software (Brazil) Ltda | Avenida Paulista, 2300 - Piso Pilotis - Bela Vista, São Paulo - SP, 01310-300, Brazil | |
CSI Software Ltd. | #600-777 Hornby Street, Vancouver, BC V6Z 184, Canada | |
Centric Software (Shanghai) Ltd | Room 2712-2715, 161 East Lu Jia Zui Road | |
Centric Software HK Limited | 6/F, Manulife Place, 348 Kwun Tong Road, Kowloon, Hong Kong | |
Centric Software KK | Nishi-shinjuku Mizuma Building 6F, 3-3-13, Nishi-shinjuku, Shinjuku-ku | |
Centric Software Korea Limited | 16F, 396 Seocho-daero, Seocho-gu | |
Centric Software S. de R.L. de C.V. | Av. Paseo de la Reforma 295, Piso 8, | Research & Development (R&D) for product design and improvement; Technical Support and customer success services; Marketing activities; provision of Email and collaboration services for customer communications; plus development, configuration, hosting, implementation, and maintenance of Centric Software solutions |
Centric Software Technologies Private Limited | Unit 602 Almonte IT park, Rakshak Nagar, near Reliance smart, Village Kharadi, Pune - 411014, Maharashtra, India | |
Contentserv Corp. | 855 El Camino Real, ste 13A-253, Palo Alto, CA 94301, USA | |
Contentserv Benelux N.V. | Duwijckstraat 17, 2500 Lier, Belgium | |
CS Holding GmbH | Reutfeld 1, 85296 Rohrbach, Germany | |
Contentserv GmbH | Reutfeld 1, 85296 Rohrbach, Germany | |
Contentserv Inc. | 21F Shiroyama Trust Tower, 4-3-1 Toranomon, Minato Ku, Tokyo 105-6021, Japan | |
Contentserv B.V. | Kraanspoor 50, 1033 SE Amsterdam, The Netherlands | |
Contentserv Technologies UNIPESSOAL LDA. | Rua Vasco da Gama, 22 – 1º, 8000-442 Faro, Portugal | |
Contentserv Swiss GmbH | Kloten Switzerland / The Circle 6, 8058 Zurich, Switzerland | |
Shopping Feed Inc. | 1201 Orange Street. Suite 600, Wilmington, DE 19801 | |
Shopping Flux SAS | 35 rue de la Gare |
Last Updates Summary
In the event of question in relation to the updates to the Sub-processor List, please contact privacy@centricsoftware.com
Date | Summary |
October 2026 | Inclusion of new Sub-processors |
Centric PXM (Contentserv) Sub-Processors
Name | Address | Nature and Type of Services | Personal Data Processed | Location of Processing | Legal Basis for International Transfer |
|---|---|---|---|---|---|
Amazon Web Services EMEA SARL | 38 Avenue John F. Kennedy, L-1855 Luxembourg | Hosting Services | Names, email addresses; data provided by Customer | Germany | EU-US DPF; SCCs; BCRs; Encryption at rest (optional) |
Centric Software Technologies Private Limited | Unit 602 Almonte IT park, Rakshak Nagar, near Reliance smart, Village Kharadi, Pune – 411014, Maharashtra, India | Services under the SLA | Emails; Customer- provided data | Europe only | SCCs and intra-group agreement |
Contentserv Technologies LDA | R. Vasco da Gama, 22 – 1°, 8000-442 Faro, Portugal | Services under the SLA | Emails; Customer- provided data | Europe only | SCCs and intra-group agreement |
CloudFlare Germany GmbH | Rosental 7, 80331 Munich, Germany | CDN and security services | IP address, browser/device information, user activity | Based on user location | SCCs and supplementary measures (if applicable) |
SaSG GmbH & Co.KG | Kapplweg 12, 86511 Schmiechen, Germany | System maintenance and support | Emails; Customer- provided data | Germany | DPA; No international transfer outside the EU |
Product Experience Solutions GmbH | Bürgermeister-Jakob-Str. 1a, 85640 Putzbrunn, Germany | Provision of the Product Experience Hub | Emails; Customer- provided data | Germany | DPA; No international transfer outside the EU |
Other Contentserv Group entities may also act as Sub-Processors
Shoppingfeed Sub-Processor List
Company name of the authorized subcontractor and contact details | Scope of services/activities related to the processing of Personal Data | Location | Transfer Mechanism | Point of contact |
|---|---|---|---|---|
Amazon Web Services EMEA SARL | Hosting Services | France | AWS Data Protection and Privacy AWS Compliance Reports Support – Amazon Web Services | |
HubSpot, Inc. | CRM | UNITED STATES | Nicholas Knoop, Data Protection Officer, HubSpot, Inc., Two Canal Park, Cambridge, MA 02141 USA | |
Atlassian (Exists) | Technical support and services | Germany | ||
Centric Software Inc | R&D, marketing activities, email | UNITED STATES | Intercompany Agreement (Standard Contractual Clauses) | |
GoCardless SAS | Provision of payment services | France | ||
Stripe, Inc. | Provision of payment services | Ireland | Standard contractual clauses |