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EU Data Act
Switching process
The EU Data Act applies to Centric Software SaaS and standard hosted solutions deployed in the European Union.
Centric Software is committed to ensuring that its SaaS and hosting services comply with this regulation.
As part of this commitment, a Data Register (accessible via a pre-filed email request) lists the data available for export under standard switching requests, together with guidance on how this data can be retrieved.
Centric Software’s Switching Process aligns with the EU Data Act guidelines and enables data retrieval through standard, secure and transparent mechanisms. Data integrity, protection and clarity are central to this approach, supporting the switching process in line with the EU Data Act.
Data protection from unlawful access
Centric Software is committed to protecting customer data against unlawful governmental access or transfer outside the EU. Our robust framework includes:
- Technical measures with state-of-the-art encryption and strict access controls to ensure confidentiality,
- Organizational measures with a dedicated process to monitor and manage such international access or transfer in accordance with applicable laws and regulations, and
- Contractual measures with Centric Software’s affiliates and suppliers to ensure the enforcement of this process.
Centric Software maintains the highest standards of transparency with its customers, to the fullest extent permitted by law, and will take all necessary measures to prevent unauthorized access.
Note: Our technologies are designed to enable efficient cross-border data transfers in order to increase performance. These cross-border transfers can be configured to ensure that data remains within the European Union, keeping it subject to the EU Data Act.
Frequently Asked Questions
What is the EU Data Act and why does it matter for Centric Software's customers?
The EU Data Act is a regulation designed to promote fairness in the digital economy by making data more accessible and portable. It applies to customers using cloud-based services in the European Union.
For Centric Software’s customers, it means greater transparency and clearer rights when switching hosting service providers.
How can I retrieve my data under the EU Data Act?
Detailed instructions are provided in the article titled “Switching Procedures”, which outlines the process step by step. This article is accessible through the link provided in the applicable Country-Specific Terms.
Customers may also contact Centric Software Support for further guidance.
Will Centric Software assist me during a switching process?
Yes. Centric Software provides documentation, secure data export mechanisms, and clear communication to ensure a secure and transparent switching process, in line with the EU Data Act requirements.
More details are available in the “Switching Procedures” article.
What risks should I be aware of during the switching process?
Switching from one provider to another may involve some common challenges, such as format incompatibilities or delays caused by transforming data into the new environment. These challenges are industry-wide and not unique to Centric Software.
To help customers anticipate and manage these challenges, we describe them in the “Switching Procedures” article, which reflects our experience supporting large-scale migrations.
Are there limitations to what can be exported?
Yes. Certain data – such as Centric Software intellectual property or trade secrets – is excluded from export under the EU Data Act. The exact scope of exportable data is defined in the Data Register.