Customer Support Specialist
Campbell, CA
Exceeding the expectations of our customers each and every day
Job Description
As a senior technical support specialist you are quick-thinking and a fast study. In this role you are responsible for post-implementation front-line customer support for the Centric 8 PLM solution. You will work directly with customers to quickly resolve questions and issues promptly and efficiently in a professional manner.
- Achieve proficiency with Centric 8 software installation and functionality
- Build and maintain solid customer relationships by providing superior customer support via email, telephone, Webex, and other electronic medium
- Assist in the development and maintenance of online solutions
- Troubleshoot defects and log support cases in Salesforce
- Act as a customer advocate by creating enhancement requests in Rally
- Work collaboratively to build and maintain productive working relationships with customer support team members, engineering, quality assurance, and implementation teams
Education and/or Experience
- Bachelor’s Degree or equivalent in ; Computers or Fashion Design
- 2-3+ years of Customer Service or related experience
- Excellent communication and interpersonal skills
- Excellent time management skills
- Detail oriented and ability to multi-task
- Command of the English language
Skills
- Salesforce experience
- Webex experience
- Web- and email-savvy
- Familiarity with PLM or PDM solutions
- Understanding of PDM/PLM integration with enterprise solutions such as ERP
- Rally experience
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